FAQ

Shopping

What do you sell?
 Sparkling Elegance Boutique is a women’s fashion store. We carry a smaller edit of dresses, tops, sets, hats, and other accessories. Each product page has photos, sizing, and details for that item.

How do I choose the right size?
 Use the size chart on the product page, just below the size selector. If you are between sizes or need help reading the chart, email support@sparklingeleganceboutique.com or use our contact form.

Do you restock items?
 We restock when we can. Availability is shown on each product page. You can also join the newsletter for new arrivals.

Shipping

Do you offer free shipping?
 Yes. Standard shipping is free on all orders shipped within the United States. There is no minimum purchase and no membership required. See our Shipping Policy.

Where do you ship?
 We ship only within the United States. We do not offer international shipping.

How long does delivery take?
 Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

Order cut-off is 5:00 PM (EST). Orders placed after that time begin processing on the next business day.

  • Processing: 1–2 business days (Monday–Friday)
  • Transit after shipment: 6–8 business days (Monday–Friday)
  • Typical total from order to delivery: 7–10 business days

These are estimates, not guarantees. Time can change with destination, weather, the carrier, holidays, or other delays outside our control. High order volume or holidays can also add a little time to processing.

Which carriers do you use?
 We ship with USPS, UPS, and FedEx. The carrier depends on destination, package size, and what is available.

How do I track my order?
 After your order ships, you will get a shipping confirmation email with your tracking number, the carrier, and a tracking link when one is available. Tracking can take 24–48 hours to become active after shipment.

When you have your order details, you can also track your order here.

Can I change or cancel my order?
 Email support@sparklingeleganceboutique.com as soon as you can. We process orders quickly, so we cannot promise a change or cancel once processing has started. After an order ships, it cannot be canceled. Use the return process instead.

What if my package is late, lost, or marked delivered but I cannot find it?
 If it looks lost in transit, contact us. If tracking shows delivered and you cannot find it, check around the property, ask household members or neighbors, and contact the carrier. If you still cannot find it, email us with your order number and we will help as we can.

BGH Group LLC is not responsible for packages the carrier confirms as delivered that are later lost or stolen.

What if my order arrives damaged?
 Contact us within 48 hours of delivery. Include your order number, photos of the product, photos of the packaging, and a short description. We will review it and work on a resolution. For a damaged, defective, or incorrect item caused by our error, we cover return shipping after the request is approved.

Returns and refunds

What is your return policy?
 You have 30 days from the date of delivery to return an eligible item. There is no restocking fee ($0.00).

To qualify, items must be unused and unworn, in original condition, with original packaging, tags, accessories, and any manuals or documents, and free of use, damage, or alteration caused by the customer. Returns that do not meet this may not be refunded.

Full steps are on our Return and Refund Policy.

Who pays for return shipping?
 If the item is damaged in transit, defective, incorrect, or missing parts because of our error, we cover return shipping and email a prepaid label after the request is approved. You may also be eligible for a replacement or a full refund.

If you ordered the wrong item, it does not fit your needs, or you changed your mind, you pay the actual return shipping cost. Original outbound shipping (if any) is not refunded.

How do I start a return?
 Do not ship anything back until you hear from us.

  1. Email support@sparklingeleganceboutique.com with your order number, full name, reason for the return, and photos if the item is damaged or defective.
  2. We review the request and send return instructions and the return address. If you qualify for a prepaid label, we email it then.
  3. Pack the item securely in the original packaging when you can, including accessories, tags, packaging, manuals if any, and any promotional items that came with the order.
  4. Ship it as instructed. Use a service with tracking. We are not responsible for returns lost in transit.

How long do refunds take?
 After we receive the return, we inspect it against the policy.

If approved, the refund goes to your original payment method. Processing typically begins within 3–5 business days after inspection. Your bank or payment provider may take up to 7 business days for the credit to show. We email you when the refund is processed.

If you do not see it after that, check your bank or card issuer first, then email us.

Do you offer exchanges?
 Yes, when the size, color, or other item is available. Contact us before you send the item back so we can walk you through the exchange.

What cannot be returned?
 For health, hygiene, safety, or legal reasons, some items are not returnable. That can include gift cards, final sale or clearance items, personalized or custom-made products, used or worn items, and anything marked non-returnable on the product page.

What if I am outside the 30-day window?
 Returns after 30 days from delivery cannot be accepted. If you need help, email support@sparklingeleganceboutique.com or use the contact form.

Payments and privacy

What payment methods do you accept?
 Checkout accepts:

  • Shop Pay
  • Apple Pay
  • Google Pay
  • Visa
  • Mastercard

We do not accept American Express, PayPal, Discover, Klarna, or Maestro. Prices and charges are in United States Dollars (USD). Payment is taken at checkout. We do not process or ship an order until payment is received. See our Payment Policy.

Do you store my card details?
 BGH Group LLC and Sparkling Elegance Boutique do not store complete credit card numbers or sensitive payment credentials on our servers. Payments go through third-party processors with SSL encryption.

How do you use my personal data?
 See our Privacy Policy. For billing questions, contact us before you file a chargeback with your bank.

Contact

How do I reach customer service?
 Email support@sparklingeleganceboutique.com, call +1 (619) 736-6451, or use our contact form.

Monday–Friday, 09:00 AM–05:00 PM (EST)

How quickly do you reply?
 We aim to respond to all inquiries within 1–2 business days.

Where is the store operated from?
 Legal business name: BGH Group LLC
 Store name: Sparkling Elegance Boutique
 Address: 8334 Clairemont Mesa Blvd, San Diego, CA 92111, United States